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FREQUENTLY ASKED QUESTIONS

  • Which payment methods can I use to make my purchase?
    We accept card payments via Stripe, PayPal, Visa, Mastercard & American Express.
  • Where do you deliver to?
    We ship throughout the UK . Delivery within the UK costs £4.00 for 1st Class and will take around 3-5 working days. We also have a second class option for £3.40. Any orders over 2kg will be priced differently.
  • Who do you use to deliver your orders?
    We ship all our orders with Royal Mail
  • I haven't received my order, what should I do?
    Please check the dispatch email you received which will have a shipping reference number that you will be able to use to track your order. If you can’t find the information you need, email us and we will help trace your order.
  • Can I place an order to a different address?
    Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.
  • Are products suitable for vegans?
    Yes. We do not formulate with any ingredient derived from animal sources. Animal derivatives commonly found in cosmetics include lanolin, beeswax, honey or ingredients derived from dairy. We carefully source vegan alternatives.
  • Are products cruelty free?
    Yes. Msa skincare believes that beauty products should be cruelty free.
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